FAQ
Frequently Asked Questions
Find answers to common questions about Fieldcraftliving jewelry, materials, orders, shipping, and product care.
Whether you are choosing your first natural stone bracelet or caring for a handmade sterling silver piece, this guide provides helpful information for a better shopping experience.
Products & Materials
Are Fieldcraftliving jewelry pieces handmade?
Yes. Our jewelry collections are created with careful attention to detail, combining natural stones with handcrafted 925 sterling silver components. Each piece may have slight variations due to the handmade process and natural materials.
What materials are used in your jewelry?
Our collections feature natural stones, 925 sterling silver, and carefully selected decorative elements. Material details are listed on each product page.
Are natural stones identical?
No. Natural stones have unique colors, patterns, and textures. These differences are part of their beauty and make every jewelry piece individual.
Is the jewelry suitable for men and women?
Many of our designs are created with a unisex approach, allowing both men and women to enjoy natural stone bracelets, necklaces, and silver accessories.
Orders & Payment
How can I place an order?
Simply select your favorite piece, choose available options, and complete checkout through our secure payment process.
Can I change my order after purchase?
If you need to update your order details, please contact us as soon as possible. We will try to assist before your order enters processing.
Which payment methods are accepted?
We support secure payment methods available during checkout. Payment options may vary depending on your location.
Natural Materials
Every stone has its own appearance, making each piece naturally unique.
Secure Shopping
Your order information and payment details are processed through secure systems.
Customer Support
Our team is available to assist with product questions and order concerns.
Shipping & Returns
How long does shipping take?
Shipping times depend on destination and carrier conditions. Processing times are provided during checkout and shipping updates are sent after dispatch.
Can I return my jewelry?
Eligible items can be returned according to our Return Policy. Products must remain unused and in original condition.
What should I do if my order arrives damaged?
Please contact our support team with your order details and photos of the package and product. We will assist with the next steps.
Jewelry Care
How should I clean sterling silver jewelry?
Use a soft polishing cloth to gently clean silver surfaces. Avoid harsh chemicals and abrasive materials.
Can I wear natural stone jewelry every day?
Yes, but we recommend avoiding direct contact with perfume, chemicals, excessive moisture, and strong impact.
How should I store my jewelry?
Store each piece separately in a dry place to prevent scratches and maintain its appearance.
Still Have Questions?
Our customer service team is happy to help.
Email:
service@fieldcraftliving.shop