Return Policy
Return Eligibility
We accept returns on eligible items within 30 days after delivery. Returned products must be unused, unworn, and kept in their original condition with all packaging included.
- Items showing signs of wear, damage, or alteration cannot be accepted.
- Personalized or customized jewelry items are not eligible for return unless there is a manufacturing issue.
- Original packaging and included accessories should be returned together with the item.
How To Request A Return
Contact Us
Email our customer support team with your order number and reason for return.
Receive Approval
Our team will review your request and provide return instructions.
Send Your Package
Ship the item back securely using the provided return information.
Refund Information
Once your return arrives and passes inspection, we will process your refund. Refunds will be issued to the original payment method used during checkout.
Please allow additional processing time depending on your payment provider or financial institution.
Shipping costs are non-refundable unless the return is caused by an incorrect item, damaged product, or quality issue.
Items Not Eligible For Return
For hygiene, safety, and product protection reasons, certain items may not qualify for return.
- Jewelry that has been worn or damaged after delivery.
- Products returned without original packaging.
- Items modified or repaired by external services.
- Custom-made or personalized designs.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible after purchase. We will do our best to assist before your order enters the preparation or shipping process.
Once an order has been shipped, it must follow the standard return procedure.
Frequently Asked Questions
Can I exchange my jewelry?
Currently, we recommend returning the original item and placing a new order for your preferred design.
What if my item arrives damaged?
Please contact us with photos of the product and packaging. Our team will help resolve the issue.
Who pays return shipping?
Customers are responsible for return shipping unless the item received has a manufacturing defect.
How long do refunds take?
After approval, refunds are normally processed within several business days depending on your payment provider.
Need Assistance?
Our customer support team is here to help with returns, exchanges, and order questions.
Email: service@fieldcraftliving.shop